CAPITEC HELPS CLIENTS SIMPLIFY BANKING AND LIVE BETTER IN ‘THE NEW NORMAL’
Capitec’s innovative new app and creative hackathon have helped deliver exciting new ways for South Africans to bank and live better in a post-COVID world.
As South Africans settle into the ‘new normal’ as lockdown restrictions ease and active COVID-19 cases decrease, Capitec – now South Africa’s biggest retail bank by client numbers– is out to help clients and new customers live better.
In late 2019, Capitec launched its new banking app which arrived with powerful features that clients have used to navigate their finances.
The new app offers many benefits and empowers clients to personalise and customise their banking experience. Users are now able to personalise their home screen – where they can see their accounts and balances – and customise their favourite shortcuts right on their home or sign-in screens.
Additionally, the app now offers biometric access – which enables clients to sign in using their fingerprint or by using facial recognition. Additionally, clients can manage their card’s tap-to-pay functionality within the app.
Clients continue to benefit from Capitec’s innovative approach to banking – the app itself remains zero-rated (MTN, Vodacom, Telkom Mobile and Cell C subscribers pay zero data charges when they use the app) which has helped customers manage their money, their way.
However, Capitec’s drive to deliver a great banking experience hasn’t stopped there. The Life 2.0 Hackathon, in partnership with Amazon Web Services, was a competition to find new technology and new talent to help South Africans live better in a post-COVID world.
Competing for a R100 000 cash prize, the teams had 3 weeks to take their idea from concept to execution.
“Capitec devised the Hackathon – called Life 2.0 – to help us find people who have great ideas and innovative ideas in a post-COVID world”, explains David Glass, CEO of Electrum and one of the 3 Hackathon Judges. “A hackathon is a competition where technical folk get together and devise ideas and solutions for a particular business problem.”
“One of the key themes of this hackathon was the theme of accessibility”, Glass explains. “How are people going to access goods and services in a post-COVID-world, where you can’t have a face-to-face conversation… Another theme we were looking for was for simplicity – you need to make sure that the service you bring to customers is super simple, easy to understand, and easy to use.”
On Monday the 20th of July, a panel of judges announced the winner of the Life 2.0 Hackathon – Guardian Health. Their solution focussed on facilitating virtual interactions between the public and health professionals.
Capitec will continue to deliver innovative new features through their banking app – and future releases include not only the ability to sign up for a bank account from the comfort of one’s home but further the ability to manage shares directly from the app through a partnership with Easy Equities.
Just as where a hackathon sees teams contribute and develop meaningful ideas to tackle problems and deliver compelling new features, Capitec’s approach to banking seeks to help customers not only manage everyday banking more easily but further adapt to the new normal in a post-COVID world.
With innovative partnerships, useful features, and a first-class customer experience, Capitec continues to simplify banking and help its clients live better.